Social Media and CRM – Made for Each Other!

There’s no denying that social media is changing businesses for good. It has opened up new avenues of marketing, sales and customer service which have never been imagined earlier. Many businesses have adopted Customer Relationship Management (CRM) as the preferred means to get closer to customers. Social Media has also played a key role in…

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Inaugural Youth Olympics – A Classic Social Media Marketing Case Study

The 2010 FIFA World Cup was a revelation of how global sporting extravaganzas can use social media as an effective marketing media. And now, with Singapore hosting the first ever Youth Olympic Games (YOG) starting two days ago, sports fans worldwide are preparing themselves for another sporting joyride. I’m often quizzed by online marketers who’re…

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Social Media – The New ‘Crisis and Emergency Response’ Management Tool

The devastating earthquake in Haiti and Japan, and the BP oil spill had something in common. While the first two were natural disasters, the latter a human error – these grueling incidents showed us the importance of social media as the modern-age tool for managing crisis and emergency response. While a lot has been said…

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How Not to Market on Twitter

m4s0n501 There’s no denying that Twitter is the most powerful yet free modern-age marketing tool. Unfortunate as it is, many online marketers tend to overdo things and cross their limits when the marketing medium itself is free. However, on Twitter, such mistakes are bound to backfire big time and can cause serious damage to your…

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The Meaning of a True Twitter Icon: Sean “2k” Gardner

In today’s age of social media dominance, there are millions of proclaimed social media experts worldwide, however only a few of them manage to carve a niche for themselves and have the right to be called “True Social Media Icon” – Sean Gardner is one such personality! There’s a maxim my grandfather said frequently, “You…

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How to Become a Social Media Icon

If you’ve good intentions, it’s never too late to start afresh. I come across several successful online marketers who aspired to be social media icons but they feel they’ve missed the bus. The immense power of social media is now viewable to one and all – it’s already ranked as the most popular online activity…

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How Not to Die on Social Media

Bill Cosby has every reason to show the middle finger to Twitter, after all the micro-blogging site has declared him dead, not once or twice – but at least four times in the last couple of years. Welcome to the new age of social media where people die online on Twitter and Facebook rather than…

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How to Boost Your Business Economy with Social Media

Many companies often ponder endlessly over the question of social media adoption fearing that it may not work for them. While it’s true that ‘One size fits all’ approach does not work for businesses, the USP of social media is that it can be used equally effectively for companies of any size and ranging across…

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Nielsen Study – Social Media is more popular than Email

A recent Nielsen study indicates that Americans spend nearly a quarter of their Internet time on social networking sites. Social media has surpassed email in terms of online time and it’s just early days of social networking. Social media already accounts for a whopping 23 per cent of America’s online time versus a paltry 8.3…

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Facebook Privacy Mess – 100 Million Users Details Exposed

Facebook’s privacy horror stories don’t seem to be coming to an end any time soon. In fact, it’s just went from bad to worse yesterday when a security consultant named Rob Bowes released a file containing a list of more than 170 million Facebook users and the Web address of their profile page on a…

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How to Save a Dying Business with Social Media

I’m often asked if social media can serve as the savior tonic for a dying business. Is it magic mantra to revive the failed aspirations of a business? Can social media succeed where conventional marketing techniques and legacy business tactics prove to be no good? I personally believe that the world is yet to see…

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The Future of Advertising in a Web 2.0 World

The world of advertising is changing and it’s changing at a remarkable pace. Online advertising is gaining more acceptances and penetrating deeper into the stronghold territories of legacy marketing techniques. At the helm of this change, is the revolution called Web 2.0 which is redefining the internet and World Wide Web for good. While I…

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How Social Bookmarking Can Help Your Business

Have you used social bookmarking services such as Delicious and Digg? These are effective ways of increasing the number of backlinks to a website and thereby promoting more traffic. In today’s age of Web 2.0, it is crucial for a business to maximize its reach by gaining maximum number of quality inbound links. So, how…

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The Social Media Optimization Process for Small Businesses

A popular saying goes “Excess of everything is bad” and trust me, social media is no exception to that rule. If you overdo it, it’s actually far worse than not doing it at all. More so, if you are a small business, the implications of an overdose or too little of social media can be…

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Facebook Hits 500,000,000 Active Users and Launched Facebook Stories

This morning Facebook’s founder, Mark Zuckerberg, officially announced Facebook has crossed the half-a-billion milestone. While this is already interesting for a social networking website started barely 6 years ago, Zuckerberg also introduced “Facebook Stories”. See the video bleow:

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