5 Things to Consider before Working with Social Media Experts

What are the things to consider before working with social media experts? A couple of weeks back, I wrote a post on 5Ways to leverage your social media clout. While I’ve always believed that leveraging social media ain’t rocket science, there are times when a business is better off hiring a social media expert rather than risking a Do-It-Yourself approach. From a business perspective, terms such as social media strategy and best practices can be a whelming, especially for newbies in the social networking world.

Hiring a social media expert is easier said than done for several reasons. First, the one size fits all approach just doesn’t work in social media world. What works perfectly for another business may be a perfect recipe of disaster for your business. Secondly, a number of internet marketers and SEO professionals pitch themselves as social media experts.

If you are a business pondering over how/ why to work with a social media expert, consider the following 5 key points before you take the plunge.

Does Your Business Goals Demand Working with Social Media Experts?

At the end of the day, there’s a business to be run. And no business is successful unless it generates profits. Have crystal clear objectives in mind about your social media campaign before you start working with an expert. Are you trying to revive your company’s online reputation with social media? Do you want to use social media as an alternative means of customer service? Or is brand-awareness the primary objective of your social media plans. Once you have clear goals, it’s much easier to evaluate and choose relevant social media experts for your business needs.

Social Media Experts and Your Resources

Working with an expert helps streamline your social media strategy. However, there’s a cost associated with it. And it’s not just the monetary aspect, there’s a time investment as well. If you are fully committed to social media, an expert can help you succeed. If you are unsure and adopt half measures, the results will be half as good. Of course, hiring social media experts saves you valuable time which is better spent on managing your business.

In-house or External Social Media Experts?

Will your business benefit by creating an in-house social media team or hiring an external expert. For starters, I strongly advise working with an external expert till your in-house team has developed the required expertise. An expert makes you aware of the best practices as well as crucial pitfalls that your business should avoid. Working with a “Been there, done that” expert minimizes risk and also helps groom your in-house social media team.

Skills

I’m often quizzed about what specific social media skills are crucial to be labeled as a social media expert. While there is no definitive answer to that question, a social media expert should know how to leverage the leading social networks including Facebook, Twitter and others for boosting your business. One of the key considerations before working with a social media expert is determining their ability to measure performance or ROI of the planned social media strategy.

Innovation

I strongly believe that social media thrives on innovation. Just being able to build an impressive Twitter profile or Facebook Fan page isn’t equivalent to being a social media expert. Unless you have a “wow factor” associated with your social media campaign, it’s likely to be labeled as just another member in the crowd. Seek a social media expert with a proven track record of innovation, it pays!

Conclusion

Are you a business planning to work with a social media expert? How do you evaluate prospect candidates? Do you think building an in-house social media team is more effective than hiring external social media experts? Please share your opinion by leaving a comment below this post.

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  1. I would like to use Facebook to promote my practice but is there any evidence that social media works for therapists whose clients want confidentiality ?

    1. Social Media would work for any company but the method of usage is where the difference comes in. If your business thrives on confidentiality, that should be emphasized in your social media selling/value proposition. Make your value clear, then emphasize your commitment to confidentiality. I hope that helps.

  2. Hi Douglas,

    This is a great guide! Especially like the point about innovation. I believe it really matters that there is a “Wow” factor attached just like you say. Big brands will always attract a large following I guess, so the only thing to measure real impact is to provide something extra through innovative campaigns!

    Let me Buffer this, loved the post! 🙂

    1. Thanks for the contributive comment Leo. Success in any business is sustained only through innovation. What works today is not guaranteed to work tomorrow. To become successful with your social media campaign is to firstly, study what works and secondly customize it to fit your market and continue to improve on your results.

  3. Business Goals are very important. Every one out there doesn’t need a sm campaign, same way companies should not think sm as a facebook fan page creation. Defining your objective is the first thing that is required. Thanks Douglas 😉

  4. With the current modern technology, most of the activities are done through the internet. And social media is the good and improved way to market a product effectively. All the tips are very useful while working with Social media.

  5. Great post.  One thing I’d like to add about hiring an outside source – if you’re a small business – it’s best to hire someone locally.  Social media is reliant not only on communication with your audience but also providing great visuals to capture their attention.  If you’re working with a partner who isn’t local – you have to rely on yourself to snap/send those fab Instagram shots vs. having a local partner see your vision and execute it quickly on your behalf.

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